1. Introduction
At Ecofab Textiles, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your fabric for any reason, we offer a flexible refund policy to address your concerns.
2. Eligibility for Refunds
To be eligible for a refund, the fabric must meet the following conditions:
The fabric must be returned within [number of days] days of receipt.
The fabric must be unused, unwashed, and in its original condition and packaging.
Proof of purchase (order confirmation or receipt) must be provided.
3. Non-Refundable Items
Certain items are non-refundable, including:
Customized or special order fabrics.
Fabrics that have been cut, altered, or damaged by the customer.
Sale or clearance items.
4. Return Process
To initiate a return, please follow these steps:
Contact Customer Service: Email us at support@ecofabtextiles.com or call [Your Phone Number] to request a return authorization.
Package the Fabric: Ensure the fabric is securely packaged in its original packaging. Include your proof of purchase and the return authorization slip.
Ship the Return: Send the package to the following address:
Ecofab Textiles
212/28H/3A, Swami Vivekanand Nagar, 33 Feet Road, Giaspura, Ludhiana, Punjab, 141016
5. Return Shipping Costs
Customer Responsibility: Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned fabric.
6. Processing Refunds
Inspection: Once we receive the returned fabric, it will be inspected to ensure it meets the eligibility criteria.
Approval: If the return is approved, we will process the refund within [number of days] business days.
Refund Method: Refunds will be issued to the original payment method. If the original payment method is no longer valid, please contact our customer service team for alternative arrangements.
7. Refund Amounts
Full Refunds: If the fabric is returned in its original condition and meets all eligibility criteria, a full refund of the purchase price will be issued.
Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the fabric is not in its original condition or is returned beyond the [number of days] day return window).
8. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at info@ecofabtextiles.com or [Your Phone Number]. We will provide instructions for returning the item and will cover the return shipping costs. Once the item is received and inspected, we will issue a full refund or send a replacement, depending on your preference.
9. Contact Information
If you have any questions about our refund policy, please contact us at:
Email: info@ecofabtextiles.com
Phone: (+91) 7087087317
Address: 212/28H/3A, Swami Vivekanand Nagar, 33 Feet Road, Giaspura, Ludhiana, Punjab, 141016